Keeping Customers Safe

Keeping Customers Safe

Finexio’s Smart B2B Payment Network keeps customers safe by reducing the risks associated with traditional payment methods like paper check and bank transfers.

Security minded corporations partner with Finexio to proactively protect their business from the costs of fraud and security breaches.

0 %
% of organizations surveyed by the AFP affected by payments fraud
0 %
% of organizations surveyed by the AFP affected by payments fraud

The Finexio Security Framework

Instant Bank Verification supports seamless payments for our customers and their suppliers. The tool provides real-time verification of valid, active and correct bank accounts, allowing for wholly informed decision making when it comes to your company’s payments.

Finexio leverages a network isolated group of apps and data services that allow for industry-leading processing performance. A faster and more secure platform allows our customer’s real-time data visibility while maintaining the data security they require.

Finexio processes transactions in a PCI Level 1 Certified Environment, providing a secure environment for all transmitted payment card information.  PCI Level 1 compliance is the highest certification standard available for the financial industry.

Finexio performs Know-Your-Customer (KYC) due diligence on its customers and suppliers that are paid electronically to ensure accuracy and safety of payment accounts. As an extra layer of security, Finexio leverages data appending and cleansing tools to validate 2nd and 3rd party information.

Trusted by thousands of companies worldwide, Amazon’s AWS cloud service keeps all Finexio data secure, compliant, and encrypted. As the largest cloud services provider in the world, Amazon’s digital security infrastructure is unmatched, letting Finexio and it’s customers rest assured of best practice data security.

Finexio Supplier Verification Process

Finexio Supplier Verification Process

Finexio follows documented policies and procedures for Supplier Verification

Identifies open or valid accounts at point of transaction

Verifies and matches account owner and account signatory information

Provides the specific condition of that account, i.e. open, closed for causes, etc.

Provides immediate notification of high-risk payments

Identifies open or valid accounts at point of transaction

Verifies and matches account owner and account signatory information

Provides the specific condition of that account, i.e. open, closed for causes, etc.

Provides immediate notification of high-risk payments

Finexio’s Commitment to Securing Your Payments

Finexio’s Commitment to Securing Your Payments

Security is one of the biggest considerations in everything we do. If you have any questions after reading this, or encounter any issues, please let us know.

Finexio has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. To accomplish this, we make use of best-in-class security tools and practices to maintain a high level of security at Finexio.

Security is one of the biggest considerations in everything we do. If you have any questions after reading this, or encounter any issues, please let us know.

 Finexio has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. To accomplish this, we make use of best-in-class security tools and practices to maintain a high level of security at Finexio.

Our security team rapidly investigates all reported security issues. If you believe you’ve discovered a bug in Finexio’s security, please get in touch at security@Finexio.com.  We will respond as quickly as possible to your report. We request that you not publicly disclose the issue until it has been addressed by Finexio.

We understand the hard work that goes into security research. To show our appreciation for researchers who help us keep our users safe, we operate a reward program for responsibly disclosed vulnerabilities. Finexio rewards the confidential disclosure of any design or implementation issue that could be used to compromise the confidentiality or integrity of our users’ data (such as by bypassing our login process, injecting code into another user’s session, or instigating action on another user’s behalf).

A minimum reward of $500 USD may be provided for the disclosure of qualifying bugs. At our discretion, we may increase the reward amount based on the creativity or severity of the bugs. If you report a vulnerability that does not qualify under the above criteria, we may still provide a minimum reward of $100 USD if your report causes us to take specific action to improve Finexio’s security.

As with most security reward programs, we ask that you use common sense when looking for security bugs. Vulnerabilities must be disclosed to us privately with reasonable time to respond, and avoid compromise of other users and accounts, or loss of funds that are not your own. We do not reward denial of service, spam, or social engineering vulnerabilities. Although Finexio itself and all services offered by Finexio are eligible, vulnerabilities in third-party applications that use Finexio are not.

As with most security reward programs, there are some restrictions:

  • We will only reward the first person to responsibly disclose a bug to us
  • Any bugs that are publicly disclosed without providing us a reasonable time to respond will not be rewarded
  • Whether to reward the disclosure of a bug and the amount of the reward is entirely at our discretion, and we may cancel the program at any time
  • Your testing must not violate any laws
  • We can’t provide you a reward if it would be illegal for us to do so, such as to residents of countries under current U.S. sanctions

Passwords are stored in a salted encrypted format, unless you specify otherwise. Unless cleartext passwords are enabled, site administrators cannot see user passwords.

  • Administrators can require users to change their password on their next login.
  • Administrators can restrict access to certain IPs or IP ranges, either on a per-user or site-wide basis

All network traffic between a Production system and the Internet is profiled to identify known malware and network-based attacks. An automated response system blocks the source of malicious traffic and notifies administrators of the identified incidents.

Vulnerability scans are performed to identify systems that are susceptible to compromise from known attacks. These reports are distributed to administrators to take appropriate action.

Annual compliance audits are conducted by third-party assessors to confirm that Finexio is up-to-date with industry-standard security protocol and that effective controls are in place to prove security requirements are satisfied. A security firm is contracted annually to conduct network penetration testing.

Finexio uses a HIPAA and PCI compliant platform to host all of it’s apps.

For more information please visit: https://www.heroku.com/policy/security

Finexio’s physical infrastructure is hosted and managed within Amazon’s secure data centers and utilize the Amazon Web Service (AWS) technology. Amazon continually manages risk and undergoes recurring assessments to ensure compliance with industry standards. Amazon’s data center operations have been accredited under:

  • ISO 27001
  • SOC 1 and SOC 2/SSAE 16/ISAE 3402 (Previously SAS 70 Type II)
  • PCI Level 1
  • FISMA Moderate
  • Sarbanes-Oxley (SOX)

Third-party security testing of the Finexio application is performed by independent and reputable security consulting firms. Findings from each assessment are reviewed with the assessors, risk ranked, and assigned to the responsible team.

Finexio utilizes ISO 27001 and FISMA certified data centers managed by Amazon. Amazon has many years of experience in designing, constructing, and operating large-scale data centers. This experience has been applied to the AWS platform and infrastructure. AWS data centers are housed in nondescript facilities, and critical facilities have extensive setback and military grade perimeter control berms as well as other natural boundary protection. Physical access is strictly controlled both at the perimeter and at building ingress points by professional security staff utilizing video surveillance, state-of-the-art intrusion detection systems, and other electronic means. Authorized staff must pass two-factor authentication no fewer than three times to access data center floors. All visitors and contractors are required to present identification and are signed in and continually escorted by authorized staff.

Amazon only provides data center access and information to employees who have a legitimate business need for such privileges. When an employee no longer has a business need for these privileges, his or her access is immediately revoked, even if they continue to be an employee of Amazon or Amazon Web Services. All physical and electronic access to data centers by Amazon employees is logged and audited routinely.

For additional information see: https://aws.amazon.com/security

Fire Detection and Suppression

Automatic fire detection and suppression equipment has been installed to reduce risk. The fire detection system utilizes smoke detection sensors in all data center environments, mechanical and electrical infrastructure spaces, chiller rooms and generator equipment rooms. These areas are protected by either wet-pipe, double-interlocked pre-action, or gaseous sprinkler systems.

Power

The data center electrical power systems are designed to be fully redundant and maintainable without impact to operations, 24 hours a day, and seven days a week. Uninterruptible Power Supply (UPS) units provide back-up power in the event of an electrical failure for critical and essential loads in the facility. Data centers use generators to provide backup power for the entire facility.

Climate and Temperature Control

Climate control is required to maintain a constant operating temperature for servers and other hardware, which prevents overheating and reduces the possibility of service outages. Data centers are conditioned to maintain atmospheric conditions at optimal levels. Monitoring systems and data center personnel ensure temperature and humidity are at the appropriate levels.

Management

Data center staff monitor electrical, mechanical and life support systems and equipment so issues are immediately identified. Preventative maintenance is performed to maintain the continued operability of equipment.

For additional information see: https://aws.amazon.com/security

Firewalls

Firewalls are utilized to restrict access to systems from external networks and between systems internally. By default, all access is denied and only explicitly allowed ports and protocols are allowed based on business need.  Each system is assigned to a firewall security group based on the system’s function. Security groups restrict access to only the ports and protocols required for a system’s specific function to mitigate risk.

Host-based firewalls restrict customer applications from establishing localhost connections over the loopback network interface to further isolate customer applications. Host-based firewalls also provide the ability to further limit inbound and outbound connections as needed.

DDoS Mitigation

Our infrastructure provides DDoS mitigation techniques including TCP Syn cookies and connection rate limiting in addition to maintaining multiple backbone connections and internal bandwidth capacity that exceeds the Internet carrier supplied bandwidth.  We work closely with our providers to quickly respond to events and enable advanced DDoS mitigation controls when needed.

Spoofing and Sniffing Protections

Managed firewalls prevent IP, MAC, and ARP spoofing on the network and between virtual hosts to ensure spoofing is not possible. Packet sniffing is prevented by infrastructure including the hypervisor which will not deliver traffic to an interface which it is not addressed to.  Heroku utilizes application isolation, operating system restrictions, and encrypted connections to further ensure risk is mitigated at all levels.

Port Scanning

Port scanning is prohibited and every reported instance is investigated by our infrastructure provider.  When port scans are detected, they are stopped and access is blocked.

Amazon only provides data center access and information to employees who have a legitimate business need for such privileges. When an employee no longer has a business need for these privileges, his or her access is immediately revoked, even if they continue to be an employee of Amazon or Amazon Web Services. All physical and electronic access to data centers by Amazon employees is logged and audited routinely.

For additional information see: https://aws.amazon.com/security

Our security team rapidly investigates all reported security issues. If you believe you’ve discovered a bug in Finexio’s security, please get in touch at security@Finexio.com.  We will respond as quickly as possible to your report. We request that you not publicly disclose the issue until it has been addressed by Finexio.

We understand the hard work that goes into security research. To show our appreciation for researchers who help us keep our users safe, we operate a reward program for responsibly disclosed vulnerabilities. Finexio rewards the confidential disclosure of any design or implementation issue that could be used to compromise the confidentiality or integrity of our users’ data (such as by bypassing our login process, injecting code into another user’s session, or instigating action on another user’s behalf).

A minimum reward of $500 USD may be provided for the disclosure of qualifying bugs. At our discretion, we may increase the reward amount based on the creativity or severity of the bugs. If you report a vulnerability that does not qualify under the above criteria, we may still provide a minimum reward of $100 USD if your report causes us to take specific action to improve Finexio’s security.

As with most security reward programs, we ask that you use common sense when looking for security bugs. Vulnerabilities must be disclosed to us privately with reasonable time to respond, and avoid compromise of other users and accounts, or loss of funds that are not your own. We do not reward denial of service, spam, or social engineering vulnerabilities. Although Finexio itself and all services offered by Finexio are eligible, vulnerabilities in third-party applications that use Finexio are not.

As with most security reward programs, there are some restrictions:

  • We will only reward the first person to responsibly disclose a bug to us
  • Any bugs that are publicly disclosed without providing us a reasonable time to respond will not be rewarded
  • Whether to reward the disclosure of a bug and the amount of the reward is entirely at our discretion, and we may cancel the program at any time
  • Your testing must not violate any laws
  • We can’t provide you a reward if it would be illegal for us to do so, such as to residents of countries under current U.S. sanctions

Passwords are stored in a salted encrypted format, unless you specify otherwise. Unless cleartext passwords are enabled, site administrators cannot see user passwords.

  • Administrators can require users to change their password on their next login
  • Administrators can restrict access to certain IPs or IP ranges, either on a per-user or site-wide basis

All network traffic between a Production system and the Internet is profiled to identify known malware and network-based attacks. An automated response system blocks the source of malicious traffic and notifies administrators of the identified incidents.

Vulnerability scans are performed to identify systems that are susceptible to compromise from known attacks. These reports are distributed to administrators to take appropriate action.

Annual compliance audits are performed by third-party assessors to confirm that Finexio is up-to-date with industry-standard security requirements and that effective controls are established to prove security requirements are satisfied. A security firm is contracted annually to perform network penetration testing.

Finexio uses a HIPAA and PCI compliant platform to host all of it’s apps.

For more information please visit: https://www.heroku.com/policy/security

Finexio’s physical infrastructure is hosted and managed within Amazon’s secure data centers and utilize the Amazon Web Service (AWS) technology. Amazon continually manages risk and undergoes recurring assessments to ensure compliance with industry standards. Amazon’s data center operations have been accredited under:

  • ISO 27001
  • SOC 1 and SOC 2/SSAE 16/ISAE 3402 (Previously SAS 70 Type II)
  • PCI Level 1
  • FISMA Moderate
  • Sarbanes-Oxley (SOX)

Third-party security testing of the Finexio application is performed by independent and reputable security consulting firms. Findings from each assessment are reviewed with the assessors, risk ranked, and assigned to the responsible team.

Finexio utilizes ISO 27001 and FISMA certified data centers managed by Amazon. Amazon has many years of experience in designing, constructing, and operating large-scale data centers. This experience has been applied to the AWS platform and infrastructure. AWS data centers are housed in nondescript facilities, and critical facilities have extensive setback and military grade perimeter control berms as well as other natural boundary protection. Physical access is strictly controlled both at the perimeter and at building ingress points by professional security staff utilizing video surveillance, state-of-the-art intrusion detection systems, and other electronic means. Authorized staff must pass two-factor authentication no fewer than three times to access data center floors. All visitors and contractors are required to present identification and are signed in and continually escorted by authorized staff.

Amazon only provides data center access and information to employees who have a legitimate business need for such privileges. When an employee no longer has a business need for these privileges, his or her access is immediately revoked, even if they continue to be an employee of Amazon or Amazon Web Services. All physical and electronic access to data centers by Amazon employees is logged and audited routinely.

For additional information see: https://aws.amazon.com/security

Fire Detection and Suppression

Automatic fire detection and suppression equipment has been installed to reduce risk. The fire detection system utilizes smoke detection sensors in all data center environments, mechanical and electrical infrastructure spaces, chiller rooms and generator equipment rooms. These areas are protected by either wet-pipe, double-interlocked pre-action, or gaseous sprinkler systems.

Power

The data center electrical power systems are designed to be fully redundant and maintainable without impact to operations, 24 hours a day, and seven days a week. Uninterruptible Power Supply (UPS) units provide back-up power in the event of an electrical failure for critical and essential loads in the facility. Data centers use generators to provide backup power for the entire facility.

Climate and Temperature Control

Climate control is required to maintain a constant operating temperature for servers and other hardware, which prevents overheating and reduces the possibility of service outages. Data centers are conditioned to maintain atmospheric conditions at optimal levels. Monitoring systems and data center personnel ensure temperature and humidity are at the appropriate levels.

Management

Data center staff monitor electrical, mechanical and life support systems and equipment so issues are immediately identified. Preventative maintenance is performed to maintain the continued operability of equipment.

For additional information see: https://aws.amazon.com/security

Firewalls

Firewalls are utilized to restrict access to systems from external networks and between systems internally. By default, all access is denied and only explicitly allowed ports and protocols are allowed based on business need.  Each system is assigned to a firewall security group based on the system’s function. Security groups restrict access to only the ports and protocols required for a system’s specific function to mitigate risk.

Host-based firewalls restrict customer applications from establishing localhost connections over the loopback network interface to further isolate customer applications. Host-based firewalls also provide the ability to further limit inbound and outbound connections as needed.

DDoS Mitigation

Our infrastructure provides DDoS mitigation techniques including TCP Syn cookies and connection rate limiting in addition to maintaining multiple backbone connections and internal bandwidth capacity that exceeds the Internet carrier supplied bandwidth.  We work closely with our providers to quickly respond to events and enable advanced DDoS mitigation controls when needed.

Spoofing and Sniffing Protections

Managed firewalls prevent IP, MAC, and ARP spoofing on the network and between virtual hosts to ensure spoofing is not possible. Packet sniffing is prevented by infrastructure including the hypervisor which will not deliver traffic to an interface which it is not addressed to.  Heroku utilizes application isolation, operating system restrictions, and encrypted connections to further ensure risk is mitigated at all levels.

Port Scanning

Port scanning is prohibited and every reported instance is investigated by our infrastructure provider.  When port scans are detected, they are stopped and access is blocked.

Amazon only provides data center access and information to employees who have a legitimate business need for such privileges. When an employee no longer has a business need for these privileges, his or her access is immediately revoked, even if they continue to be an employee of Amazon or Amazon Web Services. All physical and electronic access to data centers by Amazon employees is logged and audited routinely.

For additional information see: https://aws.amazon.com/security

The Finexio Security Framework

​Instant Bank Verification helps to support seamless payments for our customers and their suppliers. The tool provides real-time verification of valid, active and correct bank accounts, allowing for wholly informed decision making when it comes to your company’s payments.

Finexio leverages a network isolated group of apps and data services that allow for industry-leading processing performance. A faster and more secure platform allows our customer’s real-time data visibility while maintaining the data security they require.

Finexio processes transactions in a PCI Level 1 Certified Environment, providing a secure environment for all transmitted payment card information.  PCI Level 1 compliance is the highest certification standard available for the financial industry.

Finexio performs Know-Your-Customer (KYC) due diligence on its customers and suppliers that are paid electronically to ensure accuracy and timeliness in payments. As an extra layer of security, Finexio also leverages data cleansing tools to validate company information and ensure best practices.

Trusted by thousands of companies worldwide, Amazon’s AWS cloud service keeps all Finexio hosted data secure, compliant, and encrypted. As one of the largest companies in the world, Amazon’s digital infrastructure is unmatched, letting Finexio and it’s customers rest assured of it’s data security.